Front / Service Manager

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Front of House Manager — Upscale family dining

Responsibilities:

• Manage all front of house operations — dining room, host stand, takeout, private dining.
• Greet and seat guests. Manage the flow of the dining room.
• Take orders accurately and communicate them to the kitchen.
• Handle private room (Amber Room) reservations and guest setup.
• Bus tables, reset for next guests, keep the floor clean.
• Know the menu — what's in each dish, common allergens, halal status — and answer guest questions confidently.
• Process payments and handle takeout/pickup orders via POS.
• Train FOH staff to upsell — appetizers, desserts (künefe, baklava), catering services, and private dining bookings.
• Set and enforce customer service standards. Handle complaints and resolve issues on the spot.
• Maintain the restaurant's brand image — cleanliness, music, lighting, table presentation, staff appearance, and overall atmosphere.
• Manage the restaurant's social media presence and online reputation as needed.
• Handle daily cash counts, register reconciliation, credit card batching, and bank deposits.
• Manage FOH labor — hiring, scheduling, payroll tracking, and controlling labor costs.
• Track FOH-related expenses (supplies, linens, serviceware, POS fees).
• Communicate daily sales figures and any financial discrepancies to ownership.

Benefits:

• Competitive Salary and potential bonus
• Paid time off and sick days
• Opportunity for advancement and growth
• Solid culture and work environment
• Chance to develop others

Requirements:

• 2+ years managing FOH in a full-service restaurant.
• Strong with numbers, POS systems, and cash handling.
• Must lead by example on the floor — this is not a desk job.
• Weekend and evening availability required.

JOB ID: 174637

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Eric Esterline

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