Job Summary

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Well-established, growth-focused organization to identify a strategic and results-driven Director of Operations. This leader will drive operational excellence across multiple functional areas, ensuring alignment of people, processes, and systems to support scalability, performance, and an exceptional customer experience.

This is a high-impact role with visibility across the organization and the opportunity to influence both operational strategy and execution.

Director of Operations Responsibilities

Provide leadership and oversight across Customer Care, Delivery, Maintenance, and Inventory functions
Lead, coach, and develop a high-performing team of managers and operational leaders
Drive operational strategy aligned with company growth, performance, and profitability goals
Ensure consistent execution of processes, standards, and KPIs across all operational areas
Partner cross-functionally to improve efficiency, reduce friction, and drive accountability across teams

Director of Operations Requirements & Qualifications

7+ years of progressive operational leadership experience in retail, distribution, logistics, or service environments, including multi-level team leadership
Proven ability to lead complex, multi-functional operations while driving efficiency, performance, and customer satisfaction
Strong experience managing KPIs, service metrics, and cross-functional initiatives
Hands-on leader with the ability to operate both strategically and tactically in a fast-paced environment
Bachelor’s degree preferred (or equivalent experience) with strong analytical, communication, and problem-solving skills

Director of Operations Benefits

Competitive executive-level compensation package
Comprehensive health, dental, and vision coverage
401(k) with company match
Paid time off and holidays
High-visibility role with strong leadership support and long-term growth opportunity

JOB ID: 174440

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Tiffany Noyes

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.