Job Summary

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A rapidly growing fulfillment and distribution company is seeking an experienced Fulfillment Supervisor or Manager to lead and mentor a high-performing customer service team, fostering a culture of continuous improvement and operational excellence. In this role, you will collaborate with cross-functional teams including warehouse, sales, and transportation to optimize inventory management and distribution processes. You will analyze and leverage data analytics to enhance distribution performance metrics, handle escalated customer issues requiring higher-level attention, and develop and implement customer service policies, procedures, and best practices to ensure consistent, high-quality service. Responsibilities include maintaining up-to-date knowledge of company products and services, establishing and maintaining relationships with third-party logistics providers to ensure seamless operations, and monitoring industry trends to keep distribution methods competitive and innovative.

Fulfillment Supervisor/Manager requirements

Supervisor: Minimum 3+ years of experience in fulfillment operations; Manager: Minimum 5+ years of experience in fulfillment operations
Familiar with FBA orders, delivery arrangements, and consignment coordination with dispatch teams
Strong communication skills (written and verbal), especially in handling customer inquiries and providing timely feedback across multiple channels including WeChat and email
Experience with billing cycles, invoice preparation, and maintaining accurate financial data
High attention to detail, accuracy in order processing, and ability to manage multiple tasks simultaneously; comfortable using warehouse and order management systems

Fulfillment Supervisor/Manager benefits

Highly incentivized compensation structure: Supervisor – $65,000 per year; Manager – From $85,000 per year, plus year-end bonus based on individual and team performance.
Comprehensive dental care, extended health care, life insurance, and vision care
Monday to Friday work schedule
Opportunity to work with a growing fulfillment organization with cross-functional collaboration and career growth potential

JOB ID: 173800

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Sharon Shen

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.