Branch Manager – Freight Forwarding (Los Angeles)

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A global freight forwarding and logistics company specializing in Ocean Freight, Air Freight, Customs Brokerage, Warehousing, and Domestic Transportation is seeking an experienced Station Manager to lead its Los Angeles branch operation.

JOB SUMMARY

We are seeking an experienced and results-driven Station Manager to lead our Los Angeles branch operation. This is a high-impact leadership role responsible for driving business growth, overseeing daily branch operations, managing sales and customer relationships, ensuring operational excellence, and owning the branch's full financial performance (P&L).

The ideal candidate brings strong leadership, commercial acumen, and comprehensive knowledge of international freight forwarding — including Ocean Freight, Air Freight, Customs Brokerage, Warehousing, and Domestic Transportation — and is ready to build a performance-driven culture across our Sales, Operations, Customer Service, Warehouse, and Administration teams.

Key areas of responsibility include:

• Developing and executing branch sales strategy to hit revenue and profit targets
• Owning full branch P&L, including budgeting, forecasting, and cost control
• Overseeing Ocean/Air Import & Export, Customs Brokerage, Warehousing, Distribution, and Domestic Transportation
• Recruiting, developing, and leading high-performing Sales, Operations, and Support teams
• Maintaining strong customer relationships and resolving major account issues
• Ensuring compliance with FMC, TSA, C-TPAT, CBP, DOT, OSHA, and company SOPs

SALARY & BENEFITS

Salary: $140,000+ annually, commensurate with experience.

Benefits package includes:

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and paid holidays
• Performance-based annual bonus
• Life and disability insurance
• Professional development and training support
• Relocation assistance (if applicable)

JOB REQUIREMENTS

Education

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, International Trade, or a related field required

Experience

• 8+ years of progressive experience in international freight forwarding, with hands-on exposure to Ocean Freight, Air Freight, Customs Brokerage, Warehousing, and Domestic Transportation
• 5+ years in a leadership or management capacity, directly overseeing sales, operations, and/or customer service teams
• Proven track record managing a logistics branch or station, including full accountability for Profit & Loss (P&L) — budgeting, forecasting, cost control, and profitability improvement
• Demonstrated success driving new business development and sales growth in a competitive freight forwarding market
• Strong working knowledge of the U.S. logistics market, including Trans-Pacific trade lanes, domestic distribution networks, and regulatory requirements
• Experience monitoring and improving operational KPIs such as revenue, gross profit, gross profit per shipment, shipment volume, customer retention, and DSO (accounts receivable)
• Familiarity with regulatory and compliance frameworks including FMC, TSA, C-TPAT, CBP, DOT, and OSHA

Preferred Experience

• Experience in automotive logistics, cross-border (Mexico/Canada) logistics, contract logistics, or e-commerce fulfillment
• Background managing multi-service-line branches (combining ocean, air, customs brokerage, and warehousing under one P&L)
• Prior experience in a branch or station manager role at a freight forwarder, NVOCC, or third-party logistics (3PL) provider

Skills & Competencies

• Strong leadership and team-building skills, with the ability to recruit, coach, and retain top talent
• Sales management and negotiation skills, with a consultative, relationship-driven approach to key accounts
• Financial acumen, including P&L ownership, budgeting, and financial forecasting
• Excellent customer relationship management and conflict resolution skills
• Strategic planning ability, with a focus on identifying new market opportunities and competitive positioning
• Strong analytical and data-driven decision-making skills
• Effective communicator across cross-functional teams (Sales, Operations, Customer Service, Warehouse, Administration)

JOB ID: 178272

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Sharon Shen

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