Leadership
4 Reasons to Improve Customer Service in 2022 – and How to Do It
If you had to choose just a few essentials to prioritize over all others, would customer service improvements be one of them? We believe not just good customer service but great customer service is right up there with enhancing company culture to attract and retain talent and advancing products and services to keep and grow…
The Power of a Multigenerational Workforce
You may be thinking that this will be yet another article about how to adapt and modify a workplace or working arrangements to better accommodate younger workers. Rest assured, it’s not. It’s about the benefits of generational workforces. With the entry of the youngest employees into the workforce and more people choosing to continue working past the traditional…
The Most Popular Work-from-Home Jobs Are Expanding
If you thought you knew all the different types of remote jobs that are available today, think again! While professionals and companies have relied on this working model for decades, where possible or necessary, the days are long gone when such jobs fit only certain areas of the business. From start-ups to small businesses and…
Who Should You Watch in This Watershed Year of Entrepreneurship?
Everybody loves a success story, especially when we see a new player or entity leap from their early stages of development into a flourishing entrepreneur and startup company. There’s a whole lot of that going on right now, and new contenders are stepping out each day. Which entrepreneurs are making the biggest waves? Who…
How to Identify and Combat Toxicity in the Workplace
Every organization operates as an individual live entity. Each embodies a personality that is reflective of the leadership, environment, and its members. This persona is defined as the organization’s work culture, which can be positive (healthy and nurturing) or negative (unhealthy and toxic), or somewhere in between. It is important for a company to sustain…
How to Make Your Recruiting Relationship a Win-Win
Whether you’re a job seeker or a company hoping to hire great people, working with a recruiter can be an essential part of the equation. The way you work with a recruiter can lead to a great experience…or one that’s not so great, just like dealing with any other professional. I’d like to offer…
The Value of F2F Meetings in Successful Talent Recruiting
I’ve been a recruiting partner with Goodwin Recruiting since 2021. When I was first ramping up, I put the pedal to the metal, signing on six new clients within five weeks. This was going to be a piece of cake! Or so I thought. What I didn’t realize at that time was the importance of…
Join Me in Celebrating National Caribbean American Heritage Month
Since 2006, the month of June has been celebrated in the United States as National Caribbean American Heritage Month. The month of recognition highlights the contributions and rich legacy that people of Caribbean heritage have made in this country. Here is a proclamation from the White House, signed by President Biden on May 31, 2022. …
Managers and the Importance of Team Recognition
Managers – do you use handwritten notes to express appreciation to your employees or peers when they do good work? If so, do you ever wonder what they do with those notes? My guess is that we all have some tucked away as evidence of the times and ways we made notable differences during our…
Celebrate National Volunteer Month
April is National Volunteer Month – a month dedicated to recognizing the importance of volunteering and honoring the significant contributions volunteers make by donating their time and talents to worthy causes. Why volunteer? Volunteering is a great way to give back or make a difference in someone’s life. It brings people together and strengthens the…
