Restaurant Service Manager

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Restaurant Service Manager

Join a respected New York City restaurant known for exceptional food, a welcoming atmosphere, and genuine hospitality. This is an excellent opportunity for a hands-on Restaurant Service Manager who enjoys connecting with guests and leading a collaborative service team. You will play a key role in delivering memorable guest experiences while contributing to a supportive and team-oriented culture.

Restaurant Service Manager Benefits & Compensation

• Competitive base salary of $65,000–$85,000 depending on experience
• Medical, dental, and vision insurance
• Generous paid time off
• Company-sponsored 401(k) retirement plan
• Pre-tax commuter benefits
• Employee dining program
• Collaborative, team-oriented work environment

Restaurant Service Manager Requirements & Qualifications

• Minimum 2 years of restaurant management or supervisory experience, preferably in full-service, high-volume dining
• Strong knowledge of food, wine, beverage service, and hospitality standards
• Wine certification or formal beverage education is a plus
• Proven ability to lead, motivate, and develop front-of-house teams
• Hands-on leadership style with a passion for creating memorable guest experiences
• Excellent communication, organizational, and conflict-resolution skills
• Experience with restaurant POS systems, scheduling software, and delivery platforms
• Proficiency with Google Workspace or similar business applications
• NYC Food Protection Certificate preferred
• Fluent English communication skills; Spanish proficiency is a plus
• Flexible availability including evenings, weekends, and holidays
• Ability to stand and walk for extended periods and occasionally lift up to 50 pounds

Restaurant Service Manager Preferred Background & Skills

• Wine certification or formal beverage education
• Spanish language skills

Restaurant Service Manager Day-to-Day Responsibilities

• Partner with leadership to oversee daily front-of-house operations, including dine-in, takeout, and delivery service
• Lead by example on the dining floor, ensuring consistent, exceptional hospitality and guest satisfaction
• Train, coach, and develop service staff while fostering a positive and accountable team culture
• Manage opening and closing procedures, cash handling, and financial reporting
• Monitor labor efficiency, scheduling, and operational standards compliance
• Address guest concerns promptly with thoughtful service recovery
• Maintain strong knowledge of menu items and beverages to support staff education and suggestive selling
• Coordinate menu updates across printed materials, online platforms, and POS
• Manage daily restaurant technology including POS, scheduling, timekeeping, and delivery platforms
• Assist with beverage and smallwares inventory, ordering, and cost controls
• Ensure compliance with health regulations, sanitation standards, and workplace safety
• Communicate maintenance and facility needs as required
• Collaborate with management to improve service standards and overall restaurant performance

This role offers the chance to contribute meaningfully to an established restaurant’s success while growing your leadership skills in a supportive hospitality-focused environment. If you are a passionate leader who values genuine service and team mentorship, this opportunity is for you.

JOB ID: 183672

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Emily Lauro

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