Ticketing Operations Manager

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We are seeking an experienced Ticket Operations Manager to oversee all facets of ticketing operations across venues, events, and festivals. Reporting to the General Manager, this individual will play a key role in managing ticketing systems, reporting, inventory, fulfillment, box office operations, and event-day guest services.

Ticketing Operations Manager Compensation & Benefits:

• Company Holiday Closure: Annual office closure from December 23 through January 1
• PTO & Personal/Sick leave
• Health & Dental Coverage
• 401(k)
• Monthly cell phone reimbursement

Ticketing Operations Manager Responsibilities:

• Build and manage events within the organization's ticketing platforms, ensuring accurate event setup, inventory, pricing, and configuration
• Partner with ticketing providers and internal leadership to maximize system functionality, sales opportunities, marketing capabilities, analytics, and industry best practices
• Establish and maintain ticketing procedures, internal controls, and reporting processes to ensure accuracy and accountability across financial and operational data
• Work closely with Finance and management to prepare and distribute ticket sales, inventory, fulfillment, and financial reports on a daily, weekly, monthly, and quarterly basis
• Coordinate ticket fulfillment for internal needs, sponsors, VIPs, season ticket holders, group sales, artists, guests, and other approved ticket requests
• Support festival and event leadership with additional ticketing initiatives, including onsite box office management, accreditation, order fulfillment, and event-week operations

Ticketing Operations Manager Requirements & Qualifications:

• 5+ years of professional experience in event ticketing, with a minimum of 4 years in a senior box office or ticket operations leadership capacity
• Proven ability to develop and implement ticketing policies, procedures, controls, schedules, and operational processes, including experience launching or establishing box office operations
• Strong background in ticket sales, inventory management, event fulfillment, reporting, staff training, guest relations, and day-of-event operations
• Experience with Ticketmaster Host, TM1, and/or Front Gate is highly preferred, particularly with event creation, sales management, fulfillment, and reporting
• Highly organized and detail-oriented professional with excellent communication and interpersonal skills, capable of managing multiple priorities in a fast-moving, guest-facing environment and willing to work evenings, weekends, holidays, and varying event schedules

JOB ID: 180180

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Chuck Jaloski

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