Fast Casual Director of Operations

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About the Opportunity

Are you an accomplished multi-unit restaurant leader who thrives in high-volume, fast-paced environments and enjoys building teams, systems, and scalable operations? We are seeking a strategic, hands-on Director of Operations to help lead our next phase of growth.

This is an opportunity to join an emerging fast-casual brand where you'll partner directly with executive leadership to shape the future of the business, develop exceptional leaders, and create the operational foundation for continued expansion. If you're energized by coaching people, improving performance, opening new restaurants, and building infrastructure that supports growth, we'd love to hear from you.

Fast Casual Director of Operations Benefits

• Competitive base salary up to $180K (DOE) plus performance-based bonus
• Monthly healthcare and commuter benefits stipend
• Paid time off
• Complimentary meals
• Opportunity to play a key leadership role in a rapidly growing restaurant company
• Direct partnership with executive leadership and meaningful influence on company strategy
• Significant career growth opportunities as the company expands

Fast Casual Director of Operations Requirements

• 10+ years of progressive restaurant operations leadership, including at least 7 years as a Director of Operations within a high-volume, fast-casual restaurant company
• Proven experience overseeing a minimum of 6 restaurant locations generating approximately $100 million in annual sales
• Demonstrated success leading new restaurant openings and helping a growing organization scale through operational systems, processes, and leadership development
• Expert financial acumen with extensive experience managing P&Ls, labor, food cost, budgeting, forecasting, and multi-unit profitability
• Track record of developing General Managers into high-performing leaders while building organizational bench strength for future growth
• Exceptional leadership presence, communication, organization, prioritization, and problem-solving skills with a hands-on approach to field leadership
• Must currently reside in the New York City metropolitan area and be available to regularly work in the restaurants alongside the team

Fast Casual Director of Operations Responsibilities

• Partner with the CEO, COO, and CFO to execute the company's operational vision, growth strategy, and long-term expansion plans
• Lead, coach, and develop General Managers, Kitchen Managers, Assistant Kitchen Managers, and future Area Leaders while building a culture of accountability, ownership, and operational excellence
• Create scalable systems, processes, reporting, and operational standards that drive consistency, speed of service, profitability, food quality, and an exceptional guest experience
• Analyze financial and operational performance through KPIs, P&Ls, audits, and reporting to identify opportunities and implement sustainable improvements across all restaurants
• Lead cross-functional initiatives with culinary, finance, human resources, training, and facilities to strengthen operational performance and support company growth
• Standardize onboarding, training, leadership development, and operational playbooks to ensure consistency as new restaurants open
• Serve as a highly visible, hands-on field leader who coaches teams, solves problems proactively, and ensures every restaurant consistently exceeds high standards

JOB ID: 179519

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Francesca Brajuha

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