Job Summary

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IT Help Desk Support

Join an established organization dedicated to providing exceptional IT solutions and support. This is a great opportunity to further your IT career while making a meaningful impact in a collaborative, and supportive team environment.

IT Help Desk Support Benefits & Compensation

Comprehensive health, dental, and vision insurance.
401(k) retirement plan with up to 5% company match.
Life insurance and accidental death & dismemberment coverage.
Company-provided lunch.
Paid time off (PTO) and paid holidays.
Flexible Spending Account (FSA) and Dependent Care FSA.
Health Savings Account (HSA).
Employee Assistance Program (EAP).

IT Help Desk Support Requirements & Qualifications

Bilingual in Korean and English.
Proven experience as an IT Help Desk Support or similar technical support role.
Knowledge of computer hardware, software, and troubleshooting.
Strong communication and customer service skills.
Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
A degree in Computer Science, Information Technology, or a related field is preferred.

IT Help Desk Support Preferred Background & Skills

Bilingual fluency in Korean and English.

IT Help Desk Support Day-to-Day Responsibilities

Respond to and resolve user support requests via phone, email, or remote desktop tools.
Diagnose and troubleshoot hardware, software, and network issues.
Provide clear, effective technical assistance to end-users.
Document support requests and solutions in the help desk system.
Install, configure, and maintain computer equipment and software.
Collaborate with other IT team members to enhance user support and system reliability.

JOB ID: 172602

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Malia Cappuccio

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.