Job Summary

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Operations Technology Person – Level 3 (OTP 3)

Join a national quick-service restaurant group as an essential member ensuring technology drives great guest experiences. This advanced technical support role offers the chance to support multiple locations, troubleshoot cutting-edge systems, and play a key part in operational excellence and team development.

Benefits & Compensation

Competitive compensation, based on experience
Opportunity to make a significant impact across multiple restaurant locations
Ongoing training and professional development
Collaborative, growth-oriented environment with supportive leadership

Operations Technology Person – Level 3 Requirements & Qualifications

3+ years of IT support experience (QSR or retail industry preferred)
Deep familiarity with POS systems, networking, and restaurant technology
Experience in multi-unit, high-volume environments
Effective at diagnosing and independently resolving complex technical issues
Excellent organizational and communication skills
On-call availability and willingness to travel between locations as needed

Operations Technology Person – Level 3 Preferred Background & Skills

Proven experience training or coaching junior technical team members

Operations Technology Person – Level 3 Day-to-Day Responsibilities

Serve as the primary escalation point for Level 1 and Level 2 technology support issues
Diagnose and resolve complex problems with POS, kiosks, digital menu boards, networking, and back-office systems
Lead installations, system upgrades, and regular preventative maintenance projects
Monitor system performance, proactively addressing risks to minimize disruptions
Ensure compliance with technology standards and cybersecurity protocols
Analyze technical trends to implement long-term solutions and reduce recurring issues
Coach and mentor OTP 1 and OTP 2 team members to elevate overall team performance
Coordinate vendor and internal IT team escalations to uphold service level agreements

This role is ideal for a skilled troubleshooter with a customer-focused mindset who thrives on variety, teamwork, and directly elevating the guest experience.

JOB ID: 173361

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Miguel Sanchez

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.