Head of Store Operations

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Head of Store Operations – New York City

This is an exciting leadership opportunity with a respected hospitality group overseeing five bakery and café locations across New York City. The role offers a chance to combine strategic oversight with hands-on involvement in high-volume café environments, focusing on operational excellence, team development, and delivering exceptional guest experiences.

Head of Store Operations Benefits & Compensation

• Base salary of $115,000–$125,000 plus a performance-based bonus
• Leadership role with direct influence on operational strategy and business performance
• Opportunity for professional growth within an established hospitality brand
• Collaborative and quality-driven work environment

Head of Store Operations Requirements & Qualifications

• Minimum of 5 years in progressive hospitality or retail foodservice operations, including multi-unit leadership
• Strong background in specialty coffee operations within premium café or high-volume coffee concepts
• Proven experience managing multiple café, bakery, or fast-casual locations
• Expertise in financial management including P&L oversight, budgeting, labor optimization, and cost control
• Thorough knowledge of NYC hospitality operations, food safety, and compliance standards
• Excellent communication, organizational, analytical, and problem-solving skills
• Hands-on, visible leadership style with flexibility to travel between locations and work occasional weekends

Head of Store Operations Preferred Background & Skills

• Experience managing multi-unit specialty coffee shops or premium bakery cafés
• Demonstrated success in developing and coaching store managers and multi-location teams
• Ability to implement operational systems that improve efficiency and profitability
• Passion for fostering a positive, inclusive, and guest-focused culture

Head of Store Operations Day-to-Day Responsibilities

• Oversee daily operations and performance of five NYC bakery and café locations, ensuring consistency in quality and service
• Lead and mentor Store Managers, holding them accountable for operational and financial results
• Conduct regular store visits to provide hands-on leadership and identify improvement opportunities
• Manage store-level financials including sales, labor, inventory, and expense control
• Support training programs that enhance barista skills, beverage quality, and hospitality standards
• Ensure compliance with health regulations, food safety, labor laws, and operational policies
• Collaborate with senior leadership to execute strategies that drive guest satisfaction, sales growth, and team engagement

This role is ideal for a results-driven hospitality leader passionate about coffee operations and developing high-performing teams to create consistent, exceptional experiences across multiple locations.

JOB ID: 182797

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Emily Lauro

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