Customer Success Manager, Remote
Recruiting Partner: Patrick Walker
Austin, Texas | Sales | Fully Remote | $90,000 to $100,000 | Job ID: 181842
Job Summary
To Apply for this Job Click Here
A fast-growing AI legal technology company is hiring a Customer Success Manager to join its early Customer Success team. This person will own customer relationships post-sale, helping attorneys and litigation teams onboard successfully, adopt the platform, navigate discovery workflows, and drive long-term retention and expansion.
Benefits
- Remote, U.S.-based role
- Opportunity to join one of the first Customer Success hires at a fast-growing AI startup
- Direct exposure to company leadership and strategy
- High-impact role working directly with customers and helping shape the CS function
- Opportunity to work with cutting-edge AI and legal technology
Key Responsibilities
- Own customer accounts from onboarding through renewal
- Drive product adoption, engagement, and measurable customer value
- Run regular customer check-ins and business reviews
- Monitor customer health, usage, renewal risk, and engagement
- Identify expansion and cross-sell opportunities in partnership with Sales and Leadership
- Support attorneys and litigation teams with discovery workflows and case use cases
- Lead customer training and become a product expert
- Troubleshoot customer issues and coordinate escalations when needed
- Partner closely with Sales, Discovery, Product, and Leadership
- Help develop scalable Customer Success playbooks and internal processes
Ideal Background
- 5+ years of Customer Success, Account Management, or Client Services experience in SaaS or legal technology
- Experience managing enterprise or strategic customer accounts
- Strong experience with lifecycle management, adoption tracking, and renewal forecasting
- Comfortable using customer health metrics and usage data to identify risk and opportunity
- Strong communication and relationship-management skills
- Comfortable learning and supporting a sophisticated technology platform
- Experience with CRM, Customer Success, and analytics tools
- Legal technology, eDiscovery, document analysis, or legal workflow experience strongly preferred
- Experience working with Am Law firms or litigation-support teams is a plus
- Comfortable operating in an early-stage, fast-moving environment
JOB ID: 181842
#post
Patrick Walker
To Apply for this Job Click Here
Share This Job
Share This Job
I Want More Jobs Like This In My Inbox Weekly.
Powered by Dalia
Recruiter
Recruiter
Business Development Executive – Janitorial
Employee Benefits Open Enrollment/Onboarding Specialist – Hybrid
Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
