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We are seeking an experienced Customer Service Representative to join our campus dining team. This Customer Service Representative would work at the dining/retail office. This is an opportunity to join a great team with an amazing culture. Join a dedicated university services team as you oversee daily front counter operations and provide exceptional support to students, faculty, and staff. This is an opportunity to have a direct impact in a collaborative campus environment known for its commitment to service and operational excellence.
Customer Service Representative
The position is a Monday through Friday day position, 40 hours a week, typically 8am to 4:30pm.
Customer Service Representative Benefits & Compensation
- Comprehensive health, dental, and vision coverage
- Generous paid time off and holidays
- Opportunities for career development and internal advancement
- Inclusive and supportive workplace culture
Customer Service Representative Requirements & Qualifications
- Previous experience in customer service, office administration, or front desk operations
- Strong communication and problem-solving abilities
- Ability to supervise and train staff, ensuring compliance with established procedures
- Availability to work some overtime as needed during peak periods
Customer Service Representative Preferred Background & Skills
- Experience working in a university or higher education setting
- Familiarity with ID card management systems or campus access procedures
- Proficiency with record-keeping and administrative software
Customer Service Representative Day-to-Day Responsibilities
- Process account requests, photo submissions, meal plan changes, and balance daily transactions
- Provide outstanding customer service to all students, staff, and visitors
- Sell plans and accounts, actively participating in marketing and promotional efforts
- Services plan participants, reconcile all transactions, and enforce policies and procedures
- Manage inventory and supply levels, oversee paperwork scanning, and coordinate card mailings
- Liaise with departments for card production, billing, and access requests
- Oversee front counter operations in the absence of the Manager, including during after-hours as needed
JOB ID: 169816
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Amber Gehringer