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A growing, well-established NYC-based restaurant group is seeking a Senior Director of Operations to oversee day-to-day and strategic operations across a portfolio of full-service restaurants. This role is ideal for a hands-on, people-first operator with a strong background in casual upscale to upscale dining who thrives in fast-paced, high-touch environments.
Key Responsibilities:
- Oversee operations for approximately 5 full-service restaurant locations with $15–$20M in total annual revenue
- Partner closely with ownership and culinary leadership to ensure operational excellence, consistency, and guest satisfaction
- Lead and mentor General Managers and multi-unit leaders, driving accountability, performance, and culture
- Own and optimize operational systems, SOPs, labor management, and cost controls
- Ensure compliance with all health, safety, and labor regulations
- Analyze financial and operational KPIs to drive profitability and continuous improvement
- Support new initiatives, openings, and growth projects as needed
Qualifications:
- Minimum 5 years of experience in a senior multi-unit operations role within a restaurant group
- Proven experience overseeing multiple full-service restaurants (casual upscale or upscale required)
- Strong financial acumen with hands-on experience managing labor, food costs, and operational budgets
- Exceptional leadership, communication, and team development skills
- NYC market experience strongly preferred
Compensation & Benefits:
- Base salary up to $150,000, commensurate with experience
- Performance-based bonus
- Comprehensive health benefits
- Paid time off
This is a high-impact leadership role with meaningful influence over operations, culture, and long-term growth within a respected restaurant group.
JOB ID: 169763
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Francesca Brajuha