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We are seeking a hands-on Assistant General Manager to support daily operations at a full-service hotel in the Royal Oak/Southfield, MI area. This role partners closely with the General Manager to drive operational excellence, lead teams, and deliver outstanding guest and employee experiences across all departments.
What You’ll Do
- Support daily hotel operations across Front Office, Housekeeping, and Food & Beverage
- Serve as Manager on Duty and lead service recovery efforts
- Coach, develop, and engage department leaders and hourly teams
- Assist with labor management, scheduling, forecasting, and cost control
- Monitor guest satisfaction and implement service improvements
- Collaborate with Sales, Maintenance, and Revenue teams
- Support hiring, onboarding, training, and performance management
- Prepare reports and assist with budgeting and forecasting
- Step in for the General Manager as needed
What We’re Looking For
- 3+ years of hotel management or supervisory experience in a full-service environment
- Strong operational knowledge across hotel departments
- Proven leadership, communication, and problem-solving skills
- Ability to manage priorities in a fast-paced setting
- Flexible schedule including weekends and holidays
What We Offer
- Competitive salary $65,000–$85,000
- Performance-based incentives
- Medical, dental, and vision benefits
- Paid time off
- 401(k) with employer contribution
- Clear path for career growth
If you’re a service-driven hospitality leader ready to take the next step in your career, we’d love to connect.
JOB ID: 169539
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Michael Steffke