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We are a leading holistic wellness company experiencing significant growth, and we're excited to expand our team by adding a Customer Success Manager!
Are you passionate about delivering exceptional customer service?
Ready to join an innovative and fast-growing team where your leadership, problem-solving skills, and dedication to customer satisfaction are highly valued?
Don’t miss this exciting opportunity—this role could be a great fit for you!
Apply today to take the next step in your career!
Please note this is a traditional role that reports to an office setting 5 days per week.
Customer Success Manager Responsibilities Include:
- Lead and manage the customer support team to ensure excellent service delivery.
- Develop and implement strategies to improve customer satisfaction and retention.
- Oversee and optimize daily operations of the customer support department.
- Provide coaching and training to enhance team performance.
- Collaborate with other departments to resolve customer concerns efficiently.
- Monitor and analyze key metrics, making data-driven decisions to improve service levels.
- Report directly to senior leadership, providing insights and recommendations.
Customer Success Manager Qualifications Include:
- 5+ years of experience in customer support or customer service management.
- Proven leadership skills with the ability to motivate and manage a growing team.
- Strong problem-solving and conflict resolution skills.
- Excellent communication skills and a customer-first mindset.
- Ability to analyze performance metrics and implement improvements.
- Familiarity with CRM software and customer support tools.
- Experience in wellness, holistic health, or related industries is a plus.
- Ability to work in a fast-paced, on-site corporate environment, Monday-Friday.
Customer Success Manager Benefits Include:
- Competitive base salary!
- Great work-life balance!
- Comprehensive benefits, including health, dental, and vision coverage!
- Paid time off (PTO) and more!
This is the opportunity for you!
Submit your resume and change your future today!
JOB ID: 169295
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Frank Benzo