To Apply for this Job Click Here
Client Experience Manager
(Location: Long Island, NY – in-office preferred, hybrid/remote considered)
A growing independent insurance agency is seeking a Client Experience Manager to lead a personal lines customer service team. This front-line leadership role is responsible for driving retention, coaching and developing staff, and ensuring high-quality service delivery in a fast-paced, call center–style environment.
What You’ll Do:
- Lead, coach, and hold accountable a team of licensed account managers, assistants, and claims support.
- Oversee personal lines and high-net-worth client service operations.
- Design and execute retention and cross-sell strategies to improve client retention and revenue.
- Track and analyze service metrics, ensuring efficiency and client satisfaction.
What We’re Looking For:
- 5+ years of personal lines insurance service leadership experience.
- Active P&C license
- Strong background in retention/renewal strategies and performance management.
- Applied EPIC experience preferred.
- Personable, data-driven leader who thrives in a high-volume service environment.
Compensation: $85,000 – $100,000 base + performance bonus (commensurate with experience).
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 165954
#post
Kylee Shimabuku