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We are seeking an experienced Event Operations Manager to join a dynamic, hospitality-driven team at an upscale restaurant and event venue in Westchester. This is an excellent opportunity for a hands-on leader who is passionate about executing exceptional events, delivering elevated guest experiences, and developing a high-performing event service team. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative hospitality environment.
Benefits & Compensation
- Quarterly bonus program
- Health, dental, and vision insurance
- Paid time off and 401(k)
- Opportunities for career advancement
- Dining discounts and commuter benefits
Key Responsibilities
Event Planning & Coordination
- Develop detailed event timelines, run-of-show documents, and checklists to ensure seamless execution.
- Coordinate with culinary and facilities teams on event timing, dietary accommodations, floor plans, and setup requirements.
- Manage external vendor coordination, including entertainment, florists, photographers, and other service providers.
- Ensure appropriate staffing, equipment, supplies, and service materials for each event.
Event Execution & Client Relations
- Oversee event setup, execution, and breakdown while maintaining exceptional presentation and service standards.
- Lead servers, bartenders, and support staff to ensure polished, professional event service.
- Serve as the primary on-site client contact, addressing requests, resolving challenges, and ensuring guest satisfaction.
- Maintain compliance with health, safety, and company standards while gathering post-event feedback for improvement.
Staff Management & Development
- Recruit, interview, hire, train, and develop event service staff.
- Foster a positive, accountable team culture focused on hospitality, retention, and professional development.
- Lead pre-shift meetings, training sessions, and service demonstrations to maintain operational excellence.
- Coach and evaluate team performance, reinforce company standards, and support new operational initiatives.
Administrative & Financial Management
- Manage event budgets, monitor expenses, and ensure financial accountability.
- Maintain accurate event records, contracts, invoices, and client feedback.
- Oversee organization, cleanliness, and maintenance of event spaces and storage areas.
Qualifications & Requirements
- Minimum 2 years of event management experience, preferably in an upscale restaurant or hospitality environment.
- Proven experience managing weddings, large-scale events, and high-caliber event service teams.
- Strong leadership skills with experience hiring, training, coaching, and managing employee performance.
- Excellent organizational, multitasking, communication, and conflict-resolution skills.
- Strong attention to detail, including event ambiance, lighting, music, temperature, and presentation.
- Proactive, results-oriented approach with the ability to remain composed and solve problems under pressure.
- Proficiency with Tripleseat event management software and restaurant POS systems.
- Knowledge of health and safety regulations; NYC Food Protection Certificate.
- Flexibility to work evenings, weekends, and holidays.
JOB ID: 182894
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Brian Crowe