To Apply for this Job Click Here
We are seeking an experienced and hospitality-driven Service Director to lead service operations and guest experiences for our Michelin-rated restaurant. Working closely with the Executive Chef and Owners, this role will oversee the service team, beverage program, guest relations, and day-to-day service standards.
The ideal candidate brings significant fine dining or luxury hospitality experience, strong leadership skills, a deep knowledge of food and beverage, and a genuine commitment to hospitality.
Compensation & Benefits
- Health, dental, and vision insurance
- Sick time
- Vacation
- Paid floating holidays
- Life insurance
- Food, beverage, and lodging discounts
Qualifications
- Minimum 10 years of food, beverage, and/or hospitality service experience
- Experience leading service teams in a fine dining, luxury hospitality, or high-end restaurant environment
- Level 1 (Introductory) Sommelier certification preferred
- Strong knowledge of food, wine, beverage, and hospitality
- Exceptional verbal, written, and presentation skills in English
- Experience with POS and PMS systems
- Knowledge of OpenTable, Tock, or similar reservation platforms
- Strong organizational skills with the ability to manage multiple priorities under time constraints
- Excellent interpersonal and communication skills
- Creative problem-solving and critical decision-making abilities
- Professional demeanor with the ability to remain calm and effective under pressure
- Genuine commitment to hospitality and exceptional guest service
- Ability to work collaboratively with culinary, beverage, concierge, and property leadership
Key Responsibilities
- Lead and oversee all service staff in partnership with the Executive Chef
- Provide warm, knowledgeable, and genuine hospitality throughout the operation
- Oversee service standards and ensure a seamless guest experience
- Build meaningful relationships with guests and assist in curating personalized guest experiences
- Maintain strong knowledge of the cuisine and educate guests on food and beverage offerings
- Ensure guest dietary restrictions and preferences are handled with care and attention
- Direct the curation, management, and oversight of the beverage program
- Research and order beverages to build and maintain an exceptional program
- Manage beverage inventory, cost control, and wine storage planning
- Oversee dining room organization, cleanliness, table settings, service tools, and guest-facing spaces
- Foster a warm, collaborative, and hospitality-focused team culture
- Provide ongoing education and development related to food, wine, beverage, and service
- Participate in daily briefings and departmental and interdepartmental meetings
- Partner closely with the Executive Chef, Culinary Leadership, Beverage Director, Concierge, Owners, and other departments
- Maintain clear, consistent, and timely communication with staff, leadership, guests, vendors, and industry partners
- Assist with hiring, performance management, and termination decisions in accordance with company policies and applicable regulations
JOB ID: 181989
#post
Elizabeth Wetherhold