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We are seeking an experienced Customer Logistics Manager to lead customer service, transportation, and logistics operations in a fast-paced manufacturing environment. This leadership role is responsible for ensuring exceptional customer satisfaction while partnering with cross-functional teams to deliver products accurately and on time.
Key Responsibilities
- Lead Customer Service, Order Entry, and Order Management teams.
- Oversee transportation, logistics, and 3PL relationships.
- Manage EDI transactions and ERP order management systems.
- Serve as the primary point of contact for customer concerns, order issues, and service escalations.
- Partner with Production, Planning, Warehouse, Quality, and Sales to ensure on-time delivery and customer satisfaction.
- Monitor KPIs including OTIF, order accuracy, and customer service performance while driving continuous improvement.
Qualifications
- 5+ years of experience in customer logistics, transportation, supply chain, or customer service leadership.
- Manufacturing, food production, or CPG industry experience preferred.
- Experience managing transportation providers, 3PLs, and EDI processes.
- Proficiency with ERP systems such as SAP, Oracle, or similar platforms.
- Strong leadership, communication, analytical, and problem-solving skills.
What We Offer
- Competitive salary plus growth opportunity
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation and holidays
- Career advancement with a growing and stable organization
If you're a collaborative leader with a passion for customer service, logistics, and continuous improvement, we encourage you to apply.
JOB ID: 178467
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Bryan Chaffee