To Apply for this Job Click Here
Front Office Manager
Southfield, MI | $45-50K
Are you a hospitality leader who enjoys creating exceptional guest experiences, developing strong teams, and keeping hotel operations running smoothly? We are seeking a Front Office Manager to lead our Front Desk team and serve as a key member of the hotel's leadership team. This is an excellent opportunity for a guest-focused professional who thrives in a fast-paced environment and is passionate about service excellence.
Benefits & Compensation
- $45,000–$50,000 annual salary
- Comprehensive benefits package
- Paid Time Off (PTO)
- Career growth and advancement opportunities
Key Responsibilities
- Lead all Front Desk and Guest Services operations to ensure an exceptional guest experience from arrival through departure
- Recruit, train, coach, and develop Front Desk Agents and Guest Service Associates
- Create schedules, manage labor costs, and oversee payroll administration for the department
- Handle guest concerns, service recovery situations, billing issues, and operational escalations
- Drive guest satisfaction scores through exceptional service execution and team accountability
- Ensure proper recognition and service delivery for loyalty program and elite members
- Monitor and manage guest service cases while maintaining compliance with brand standards
- Utilize property management and reservation systems to manage room inventory, arrivals, departures, and guest requests
- Support revenue growth through room upgrades, upselling initiatives, and loyalty program enrollments
- Review daily reports, occupancy forecasts, arrivals, departures, and room availability
- Ensure accuracy of billing, deposits, cash handling, night audit procedures, and financial controls
- Manage online travel agency reservations and third-party booking channels
- Coordinate closely with Housekeeping, Engineering, and Sales teams to ensure seamless hotel operations
- Maintain compliance with company policies, operating procedures, safety standards, and brand requirements
Qualifications
- Previous hotel Front Office Manager, Assistant Front Office Manager, Guest Services Manager, or similar leadership experience
- Strong knowledge of front office operations and guest service standards
- Ability to resolve guest concerns professionally and effectively
- Strong organizational, communication, and problem-solving skills
- Experience with hotel property management systems preferred
- Ability to work a flexible schedule, including weekends and holidays as needed
Apply Today
If you're ready to take the next step in your hospitality career and join a team that values leadership, guest service, and operational excellence, we'd love to hear from you. Apply today and help create memorable experiences for every guest, every stay.
JOB ID: 177273
#post
Tina Churchill-Spencer