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About the Role
We are seeking an experienced Manager to support operations for a large-scale, high-volume hospitality and entertainment venue. This role helps drive daily operational execution, team leadership, guest experience, and operational performance across bars, entertainment programming, and shared public spaces.
The Manager is a visible, hands-on leader who supports venue leadership by developing teams, maintaining operational standards, and ensuring an exceptional guest experience. This role requires comfort operating in a fast-paced, dynamic environment with multiple points of service, high guest volume, and frequent events.
Key Responsibilities
Operational Leadership & Execution
- Support day-to-day venue operations, ensuring consistent execution of standards, policies, and procedures
- Maintain a visible leadership presence during peak business periods and major events
- Coordinate effectively with bar operations, entertainment, facilities, and venue teams
- Uphold high standards for service, cleanliness, safety, and guest experience
- Monitor operational performance and communicate opportunities for improvement
- Assist venue leadership in maintaining operational consistency across all guest-facing areas
Bar, Beverage & Service Operations
- Support daily execution of bar and beverage operations
- Coach and develop bartenders and front-of-house team members to deliver exceptional guest experiences
- Ensure consistency in beverage preparation, service standards, and operational procedures
- Assist with beverage inventory management, receiving, ordering, and cost-control initiatives
- Support beverage menu rollouts, promotions, and seasonal updates
- Maintain compliance with alcohol service policies and procedures
Operational & Financial Support
- Support venue performance through effective labor management and scheduling
- Monitor productivity, overtime, and staffing levels
- Assist with inventory management and beverage cost-control efforts
- Identify opportunities to improve operational efficiency and guest satisfaction
- Partner with venue leadership on inventory counts, reporting, and operational performance metrics
People Leadership & Culture
- Lead, coach, and develop hourly team members and supervisors
- Participate in hiring, onboarding, training, and performance management
- Promote a culture of accountability, teamwork, and hospitality
- Support the development of high-potential employees for future leadership opportunities
- Foster a professional, energetic, and guest-focused work environment
Entertainment & Events
- Support operational execution for live entertainment, events, and special activations
- Help ensure appropriate staffing, readiness, and service execution during high-volume periods
- Assist with crowd flow, guest experience, and operational adjustments as business demands change
- Partner with venue leadership and event teams to support successful event execution
Facilities, Vendors & Compliance
- Maintain facility standards in compliance with health, safety, and sanitation regulations
- Coordinate with vendors and service providers as needed to support operations
- Help ensure compliance with alcohol service, employment, and safety regulations
- Promote a safe and welcoming environment for guests and team members
Experience & Qualifications
- 3+ years of management experience in a high-volume hospitality, entertainment, nightlife, brewery, casino, sports venue, or similar environment
- Experience supporting bar and beverage operations preferred
- Strong floor leadership and guest service skills
- Experience managing labor, scheduling, staffing, and operational performance
- Ability to lead, coach, and motivate hourly team members and supervisors
- Experience in entertainment venues, food halls, breweries, nightlife, casinos, sports venues, or other high-volume hospitality environments preferred
- Strong communication, organizational, and problem-solving skills
- ServSafe and alcohol service certification, or ability to obtain upon hire
- Ability to work nights, weekends, holidays, and event-driven schedules
- Ability to stand for extended periods and lift up to 50 pounds
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off
- 401(k)
- Opportunity for growth within a dynamic hospitality and entertainment organization
JOB ID: 177062
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Nichelle Ritter