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We are looking for a Resort Hospitality Operations Manager plays a central role in delivering an exceptional hospitality experience to guests at our small lakefront resort. This position is primarily guest-focused and responsible for managing front desk operations, supporting a small concession and retail area, and assisting with light housekeeping to ensure accommodations and common areas reflect the welcoming standards of the resort.
The ideal candidate is service-oriented, detail-focused, and comfortable multitasking in a small team environment.
Essential Duties and Responsibilitie
Resort Hospitality Operations Manager
- Serve as the primary point of contact for guests before, during, and after their stay
- Manage check-in and check-out procedures efficiently and professionally
- Answer phone calls, respond to inquiries, and assist with reservations
- Provide information about resort amenities, policies, lake activities, and local attractions
- Resolve guest concerns promptly and courteously
- Maintain accurate guest records, payments, and daily reports
- Ensure the front desk and lobby areas are organized, clean, and welcoming at all times
Concession & Retail Operations
- Operate and oversee the small on-site concession and retail area
- Process sales transactions accurately using POS systems
- Stock merchandise, snacks, beverages, and guest supplies
- Monitor inventory levels and communicate restocking needs
- Maintain attractive, organized displays and clean retail areas
- Provide friendly, knowledgeable service to guests purchasing items
Light Housekeeping & Property Presentation
- Assist with light housekeeping duties as needed, including preparing cabins for arrival
- Refresh guest rooms and common areas to maintain cleanliness and comfort
- Restock guest amenities and supplies
- Conduct visual inspections to ensure spaces meet hospitality standards
- Support overall property presentation to maintain a welcoming environment
- Assist with general groundskeeping as needed such as trash removal, light landscaping, and maintaining walkways and lakefront areas
- Help maintain docks and waterfront as needed in areas to ensure safety and cleanliness
- Report maintenance issues beyond scope to management and coordinate follow-up as directed
JOB ID: 171557
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Pamela Romo