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The Guest Experience Manager is responsible for delivering an exceptional, seamless guest journey in a high-volume hospitality environment. This role provides hands-on leadership on the floor, ensuring service standards, guest engagement, and service recovery are executed at a consistently high level.
Guest Experience Manager Benefits/Compensation:
- Competitive annual salary range
- Full-time leadership role
- High-impact position focused on guest satisfaction
- Cross-department collaboration
- Opportunities for career growth
Guest Experience Manager Responsibilities:
- Lead and uphold front-of-house guest experience standards
- Actively engage with guests to anticipate needs and resolve issues
- Oversee front desk operations, guest flow, and service recovery
- Conduct floor walk-throughs to ensure cleanliness, safety, and presentation
- Train, coach, and support guest services team members
Guest Experience Manager Requirements:
- 3+ years of hospitality or guest services leadership experience
- Strong communication and conflict-resolution skills
- Proven ability to lead teams in fast-paced environments
- Hands-on, visible leadership style with professional presence
- Flexible availability, including evenings, weekends, and holidays
JOB ID: 171077
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Brian Menzie