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Personal Lines Account Manager – Natick, MA
Join a respected insurance agency known for its supportive leadership, flexibility, and strong work-life balance. As a personal lines account manager, you’ll enjoy full ownership of your book of business, exposure to diverse accounts (including high-value homes), and the chance to grow with a company investing in technology and operational improvements.
Personal Lines Account Manager Benefits & Compensation
- Competitive base salary plus 20% commission on new and renewal business
- Comprehensive health, dental, and vision coverage
- Life insurance, long- and short-term disability benefits
- Generous paid time off
- 401(k) with company match
- Hybrid schedule (2 days in-office, 3 days remote)
- Collaborative, people-first environment with opportunities for growth
Personal Lines Account Manager Requirements & Qualifications
- Active Property & Casualty license, or ability to obtain within 90 days (required for commission eligibility)
- 3+ years of personal lines account management experience
- Proven experience quoting and renewing personal lines policies
- Ability to independently manage a full book of accounts and prioritize effectively
- Customer-focused mindset and strong communication skills
- Familiarity with a wide mix of personal lines products (home, auto, umbrella, boat)
Personal Lines Account Manager Day-to-Day Responsibilities
- Manage an assigned book of personal lines accounts with full ownership of each client relationship
- Act as the primary contact for client inquiries, endorsements, policy changes, and coverage questions
- Quote and remarket new and renewal business as needed
- Support clients throughout the entire claims process, as there is no separate claims department
- Ensure accurate policy documentation and workflow management within the agency system
- Collaborate with internal service staff and insurance carriers to resolve policy issues
- Deliver a high-touch, customer-first experience while balancing volume and attention to detail
This is a unique opportunity to build relationships and take true ownership within an established, client-centric agency.
JOB ID: 170932
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Kristan Caceres