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Service Manager
Are you a driven leader with a strong background in the Plumbing, Drain & Sewer industry? We’re looking for a Service & Installation Manager to lead daily operations across our service and install departments while developing high-performing teams and delivering exceptional customer experiences.
This role is ideal for someone who thrives in a fast-paced environment, values accountability, and enjoys coaching teams to achieve operational excellence. There is strong opportunity for career growth, and the position includes a Company Profit Share opportunity for the right candidate.
Responsibilities
- Lead and support Service Technicians and Installation crews to ensure efficient day-to-day operations
- Communicate directly with customers regarding installation estimates and project details
- Drive accountability in sales performance, operational efficiency, and technical workmanship through ride-alongs, site inspections, and coaching
- Monitor and report on key performance metrics to identify trends and improve department performance
- Recruit, mentor, and develop the next generation of technicians and installers
- Participate in leadership development and advanced training initiatives
- Ensure all teams consistently follow company policies, procedures, and safety standards
Qualifications
- Experience in the Plumbing, Drain & Sewer industry is REQUIRED
- Proven leadership experience managing service and/or installation teams
- Strong communication, coaching, and organizational skills
- Ability to analyze operational performance and implement improvements
- Customer-focused mindset with strong problem-solving abilities
- Valid driver’s license preferred
What We Offer
- Competitive compensation
- Employer-sponsored health and dental insurance
- Company Profit Share opportunity
- Ongoing leadership and technical training
- Supportive, team-oriented work environment
- Cell phone and laptop
- Fuel Card
- 10 days PTO
- Base of $80k to $85 + incentives = $100k to $125k
Join a company that values leadership, accountability, and growth while providing opportunities to make a lasting impact on both employees and customers.
JOB ID: 175705
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Greg Dickinson