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This is a high-visibility Service Manager role within a small, hands-on manufacturing environment that designs and builds complex equipment in-house. You’ll own post-sale service operations end to end—serving as the central coordination point between customers, dealers, service technicians, and internal teams. This is a command-center role, not a field technician position, built for someone who thrives on structure, follow-through, and accountability.
Service Manager Benefits and Compensation:
- Competitive base salary
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Stable, long-tenured manufacturing organization
- Direct access to leadership and decision-makers
- Opportunity to bring structure and process to a growing service function
Service Manager Requirements & Qualifications:
- 5+ years of experience in service management, technical support, or post-sale operations
- Hands-on ownership of service ticket workflows, escalations, and customer communication
- Experience coordinating service schedules, installations, or field support resources
- Strong organizational skills in a fast-moving, detail-driven environment
- Ability to interpret technical documentation and communicate clearly with customers and dealers
- Experience verifying warranty status and managing service-related documentation
- Customer-first mindset with urgency around follow-up and resolution
- Clear, professional written and verbal communication skills
- Ability to operate comfortably in a small manufacturing company setting
Key Day-to-Day Responsibilities
- Own and manage the service portal and ticket escalation process
- Assign service tickets based on urgency, warranty status, and technical scope
- Serve as the primary escalation point for customers and dealers
- Review weekly shipping schedules and identify upcoming installation needs
- Coordinate and lead pre-installation meetings for custom and company-supported installs
- Schedule service resources for on-site installs, preventative maintenance, training, and remote support
- Prepare service quotes for service visits, preventative maintenance programs, and training
- Manage remote service contracts including activation, coordination, and renewals
- Maintain accurate service records, bulletins, and technical documentation
- Support dealer, technician, and internal training initiatives
Service Manager Preferred Background & Skills:
- Experience supporting industrial equipment, automation, or technical machinery
- Comfort working with service portals, ticketing systems, or CRM platforms
- Experience working with dealers, distributors, or field service teams
- Background in preventative maintenance programs or service contract management
- Calm under pressure and effective handling escalations
- Process-driven mindset with strong ownership and follow-through
JOB ID: 170387
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Cassandra Williams