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Our established and highly regarded luxury hospitality client in Maui is seeking its next Assistant Concierge Manager. This role is perfect for a service-focused leader who thrives in a luxury setting, creating memorable guest experiences while developing a top-notch concierge team.
Assistant Concierge Manager Responsibilities:
- Deliver exceptional guest service and handle VIP needs
- Lead, train, and schedule the concierge team
- Coach staff to meet luxury service standards
- Build local vendor relationships and curate unique guest experiences
- Stay current on Maui’s top events, attractions, and dining
- Collaborate with other departments for seamless service
- Manage guest requests, reservations, and systems
- Resolve guest issues with professionalism
Assistant Concierge Manager Qualifications & Certifications:
- 2+ years of hotel leadership (concierge preferred)
- Strong luxury guest service knowledge
- Excellent communication and problem-solving skills
- Organized, detail-oriented, and tech-savvy
- Hawaii Food Handler’s Card, Maui Liquor Card, Tuberculosis Clearance
- Les Clefs d’Or membership preferred
Assistant Concierge Manager Compensation:
- $75,000 – $83,000 base salary
- Commission plus annual bonus
- Generous relocation package
JOB ID: 175202
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Simón de Swaan