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Position Overview
We are seeking an Account Manager to support and grow our customer base through a combination of inbound lead management and proactive account development. This role is ideal for someone with strong technical aptitude and experience in industrial B2B sales, particularly within fluid handling, sanitary process equipment, or flow control solutions.
This individual will serve as a key point of contact for customers handling inbound inquiries, generating quotes, and managing ongoing relationships, while partnering closely with outside sales and operations teams.
Key Responsibilities
- Manage and respond to inbound leads, RFQs, and customer inquiries
- Build and maintain long-term relationships with existing accounts
- Prepare and deliver technical quotes for valves, fittings, and process equipment
- Provide product recommendations based on customer application and requirements
- Collaborate with outside sales (Regional Sales Managers) to support territory growth
- Follow up on quotes and drive opportunities through the sales cycle
- Maintain accurate records of customer interactions, quotes, and pipeline activity
- Coordinate with internal teams (operations, purchasing, logistics) to ensure timely delivery and customer satisfaction
Qualifications
- 3+ years of experience in inside sales or account management within industrial B2B environments
- Background in one or more of the following:
- Valves, fittings, and flow control
- Sanitary / hygienic process equipment
- Hose, fluid handling, or process systems
- Experience supporting customers in:
- Pharmaceutical / biotech manufacturing
- Chemical processing plants
- Utilities or food & beverage production
- Strong technical aptitude with the ability to understand engineered solutions
- Excellent communication and customer relationship skills
- Detail-oriented with strong organizational and follow-up abilities
Preferred Background
Experience with industrial distributors or OEMs such as Ferguson Industrial, Alfa Laval, SPX FLOW, GEA Group, or similar organizations is highly preferred.
JOB ID: 174590
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Michael Lanzetta