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A premier wellness and hospitality destination in North Dallas is seeking an experienced, hands-on General Manager to lead a complex, multi-revenue operation blending spa services, thermal pools, saunas, food & beverage, retail, and facilities under one roof. This is a high-visibility, high-autonomy leadership role responsible for driving operational excellence, team culture, guest satisfaction, and financial performance. As the senior onsite executive, you’ll act as both owner’s representative and cultural leader — setting the tone for service, discipline, and safety in a dynamic, guest-focused environment. Ideal candidates are floor-based, financially sharp operators with deep experience across multiple hospitality functions.
General Manager Benefits/Compensation
- Full P&L ownership across multi-revenue wellness operations
- Leadership of a flagship property in the North Dallas market
- Competitive salary + performance-based incentives
- Full benefits package: medical, dental, vision, PTO, holidays, and more
General Manager Responsibilities
- Oversee daily operations across spa, thermal pools, F&B, retail, facilities, and guest services
- Lead and develop department heads to deliver consistent, high-quality performance
- Own the full guest journey — ensuring cleanliness, readiness, and luxury service standards
- Monitor and optimize financial performance across admissions, spa, F&B, and retail
- Ensure compliance with all safety, health, labor, and regulatory standards
- Lead budgeting, forecasting, capital planning, and labor strategy
- Act as onsite crisis manager, handling escalated guest concerns and safety incidents
- Drive cleanliness, maintenance, and presentation in all guest and back-of-house areas
General Manager Requirements
- 7–10+ years in senior hospitality, resort, or wellness operations leadership
- Proven experience managing a large team in a high-volume, guest-centric setting
- Prior P&L ownership across multiple departments or revenue channels
- Comfortable working in regulated, safety-sensitive environments (e.g., pools, spa, F&B)
- Highly visible leadership style — leads from the floor, not from the office
- Calm, confident decision-maker with strong organizational and communication skills
- Flexibility to work evenings, weekends, and holidays as business demands
JOB ID: 174348
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Brian Menzie