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Resort Director of Rooms
Luxury Resort Destination | Lake Geneva, WI
Lead Luxury. Elevate Experiences. Inspire Excellence.
An award-winning, full-service resort destination in Lake Geneva is seeking an energetic, visionary Director of Rooms to lead Front Office and Housekeeping operations. This is a high-impact leadership role offering the opportunity to shape the guest experience, influence executive strategy, and drive performance at a premier AAA Four Diamond property.
If you thrive in a fast-paced, upscale hospitality environment and are passionate about building exceptional teams and delivering unforgettable guest experiences—this is your moment.
About the Opportunity
This renowned, all-seasons resort spans over 1,300 scenic acres and is consistently recognized as a top destination in the Midwest. The property features:
- 700+ guest accommodations
- Full-service spa and wellness center
- Multiple championship golf courses
- Ski hill and year-round recreation
- Diverse dining outlets and lounges
- Expansive meeting and event spaces
Rooted in tradition and focused on the future, this organization offers a culture built on service excellence, teamwork, and growth.
What You’ll Do
As Director of Rooms, you will oversee all aspects of Rooms Division operations and serve as a key member of the Executive Leadership Team.
Key Responsibilities:
- Lead Front Office, Housekeeping, and Vacation Club operations
- Drive guest satisfaction through service excellence and continuous improvement initiatives
- Recruit, develop, and inspire a high-performing team
- Manage departmental budgets, labor, and expenses to meet financial goals
- Execute revenue strategies including forecasting and pricing optimization
- Ensure exceptional cleanliness and brand-standard quality across all guest areas
- Collaborate with cross-functional leaders to achieve overall property success
- Resolve guest concerns with professionalism and empower team members to do the same
What You Bring
- Proven leadership experience in Rooms Operations (Front Office + Housekeeping), preferably at Director or GM level
- Strong operational and systems knowledge (experience with platforms like Opera, HotSOS, Revinate, UKG is a plus)
- Financial acumen with the ability to analyze performance and drive results
- Exceptional leadership, communication, and organizational skills
- Passion for coaching, mentoring, and team development
- Ability to manage multiple priorities in a dynamic environment
- Flexibility to work evenings, weekends, and holidays as needed
What’s in It for You
- Executive-level bonus eligibility
- Dining and on-property privileges
- Discounts on hotel stays, dining, recreation, and entertainment
- Complimentary fitness membership
- Free parking and shift meals
- Paid time off and flexible scheduling
- Comprehensive benefits package (medical, dental, vision, 401k with employer match, and more)
- Strong career growth and advancement opportunities within a respected hospitality portfolio
Why Join Us?
This is more than a job—it’s a chance to lead at one of the Midwest’s most respected resort destinations. You’ll have the platform, support, and autonomy to make a meaningful impact while advancing your career in luxury hospitality.
Apply today to take the next step in your leadership journey.
JOB ID: 174213
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Phil Fox