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Hospitality / Service Manager
About the Role
We are seeking a Hospitality / Service Manager to support the daily operations of a boutique, high-touch restaurant environment. This role is centered entirely around the guest experience—ideal for someone who brings energy, warmth, and a natural ability to connect with people. This is a hands-on, front-of-house leadership role in an intimate setting (~12 seats), where hospitality—not complexity—is the priority. You will act as the face of the restaurant, creating memorable experiences, building relationships with guests, and fostering a strong sense of community. This is a unique opportunity to help shape and define the guest experience as the role continues to evolve.
Key Responsibilities
Own the Guest Experience
- Serve as the primary point of contact for guests, ensuring a warm, welcoming, and personalized experience
- Lead service from the floor, engaging directly with guests and anticipating their needs
- Handle guest feedback with professionalism and care, turning challenges into positive experiences
- Build relationships with regular guests and create a strong neighborhood presence
Lead the Front-of-House Team
- Supervise and support a small hospitality team (6–8 team members)
- Train, coach, and mentor team members on service standards and guest engagement
- Provide real-time feedback and recognize strong performance
- Create a positive, energetic, and team-oriented work environment
Oversee Service & Daily Operations
- Lead service shifts and maintain a strong, visible presence on the floor
- Ensure smooth communication between front-of-house and kitchen teams
- Support scheduling and shift coverage to ensure consistent service execution
- Maintain high standards of cleanliness, organization, and presentation
Support a Culture of Hospitality
- Lead with professionalism, empathy, and accountability
- Help create a workplace where team members feel supported and motivated
- Contribute to building a people-first, hospitality-driven culture
What We’re Looking For
- 1+ years of experience in a restaurant leadership role (Assistant Manager, Supervisor, or similar)
- Experience in full-service, fast-casual, or hospitality-driven environments
- Naturally outgoing, engaging, and guest-focused personality
- Strong communication and leadership skills
- Ability to thrive in a fast-paced, high-energy environment
- Passion for hospitality and creating exceptional guest experiences
- Comfortable working evenings, weekends, and holidays
What Makes This Role Unique
- Intimate, guest-focused environment where hospitality is the priority
- Opportunity to be the face of the restaurant and build a local following
- Ability to shape and define the guest experience as the role evolves
- No heavy financial or back-of-house responsibilities—focus is on people and service
Compensation & Benefits
- Competitive base salary ($55K–$65K) + bonus opportunity
- Health, dental, and vision insurance
- Paid time off
- 401(k) program
- Employee dining discounts
- Opportunities for growth and development
JOB ID: 174201
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Maribel Destito