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A rapidly growing fulfillment and distribution company is seeking an experienced Fulfillment Supervisor or Manager to lead and mentor a high-performing customer service team, fostering a culture of continuous improvement and operational excellence. In this role, you will collaborate with cross-functional teams including warehouse, sales, and transportation to optimize inventory management and distribution processes. You will analyze and leverage data analytics to enhance distribution performance metrics, handle escalated customer issues requiring higher-level attention, and develop and implement customer service policies, procedures, and best practices to ensure consistent, high-quality service. Responsibilities include maintaining up-to-date knowledge of company products and services, establishing and maintaining relationships with third-party logistics providers to ensure seamless operations, and monitoring industry trends to keep distribution methods competitive and innovative.
Fulfillment Supervisor/Manager requirements
- Supervisor: Minimum 3+ years of experience in fulfillment operations; Manager: Minimum 5+ years of experience in fulfillment operations
- Familiar with FBA orders, delivery arrangements, and consignment coordination with dispatch teams
- Strong communication skills (written and verbal), especially in handling customer inquiries and providing timely feedback across multiple channels including WeChat and email
- Experience with billing cycles, invoice preparation, and maintaining accurate financial data
- High attention to detail, accuracy in order processing, and ability to manage multiple tasks simultaneously; comfortable using warehouse and order management systems
Fulfillment Supervisor/Manager benefits
- Highly incentivized compensation structure: Supervisor – $65,000 per year; Manager – From $85,000 per year, plus year-end bonus based on individual and team performance.
- Comprehensive dental care, extended health care, life insurance, and vision care
- Monday to Friday work schedule
- Opportunity to work with a growing fulfillment organization with cross-functional collaboration and career growth potential
JOB ID: 173800
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Sharon Shen