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Join a highly regarded, Five-Star Accredited independent insurance agency known for its strong client relationships and collaborative team environment. Recognized by Insurance Journal as one of the Best Agencies to Work For, this organization offers stability, growth, and a people-first culture.
We are seeking a Commercial Lines Account Manager to support and service a diverse book of business. This role is ideal for someone who takes pride in delivering thoughtful, proactive service while building lasting client partnerships.
KEY RESPONSIBILITIES:
- Manage and service commercial accounts, including renewals, endorsements, and day-to-day client requests
- Provide guidance to clients on coverage options and risk management strategies
- Partner with insurance carriers to market accounts, resolve issues, and secure competitive solutions
- Maintain accurate and up-to-date client records within agency systems
- Respond promptly to client inquiries, ensuring a high level of service and follow-through
- Track policy activity throughout the lifecycle, ensuring deadlines and compliance requirements are met
- Collaborate with internal teams to support client retention and account growth
QUALIFICATIONS:
- Experience in Commercial Lines within an independent insurance agency preferred
- Active Massachusetts Property & Casualty license required
- Strong client service skills with the ability to build trust and rapport
- Highly organized with strong attention to detail and follow-through
- Effective communicator, both written and verbal
- Comfortable managing multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office; experience with Applied Epic or similar systems is a plus
- Team-oriented mindset with a proactive approach to problem-solving
WHAT YOU'LL GAIN:
- A collaborative, supportive team culture
- Strong reputation and stability within a well-established agency
- Competitive benefits package including medical, dental, vision, and 401(k)
- Generous paid time off and holidays
- Opportunities for professional development and continued learning
JOB ID: 173707
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Kristan Caceres