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We’re seeking a hands-on, service-driven Client Services Manager to play a key role in how our business connects with and supports clients. This position sits at the intersection of sales, operations, and customer experience – owning the inbound booking process, building lasting client relationships, and helping lead a small team.
As a long-standing, family-run organization, we take pride in doing things the right way – delivering consistent, high-quality service and building trust over time. This role is critical to maintaining that standard while continuing to grow.
Client Services Manager Benefits:
- Competitive base salary with performance-based bonus tied to bookings
- Stable, long-standing company with 30+ years of operation
- High-impact role with direct visibility to leadership
- Team-oriented, service-driven environment
- Opportunity for long-term growth and increased responsibility
Client Services Manager Responsibilities:
- Manage inbound sales and reservations, converting inquiries into confirmed bookings
- Generate quotes, pricing, and proposals with accuracy and attention to detail
- Build and maintain strong client relationships to drive repeat business
- Lead and support a small team, ensuring accountability and service standards
- Coordinate closely with operations on scheduling, logistics, and execution
- Maintain working knowledge of services, pricing, and availability
- Track bookings and performance using Excel and internal systems
- Support business needs with flexibility for evenings and weekends
Client Services Manager Requirements:
- 3+ years of experience in sales, reservations, or client-facing roles (required)
- Experience handling inbound inquiries and converting to bookings
- Experience generating quotes, pricing, or proposals
- Prior experience managing or supervising a small team
- Strong communication and client relationship skills
- Strong attention to detail and comfort with pricing/calculations
- Proficiency in Excel
- Ability to work independently and as part of a team
Preferred:
- Experience in hospitality, event, catering, or service-based industries
- Experience with QuickBooks Online
- Spanish or additional language skills
- Bachelor’s degree
JOB ID: 173681
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Kevin Burbine