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The Director of Spa & Wellness is a visionary leader responsible for the overall strategic direction, operational excellence, and financial performance of this northern Minnesota's world-class spa facility. This individual will curate an unparalleled guest experience, ensuring every touchpoint reflects the resort's commitment to luxury, wellness, and personalized service. The Director will lead a dedicated team of spa professionals, foster a culture of continuous improvement, and drive innovation to maintain the spa's reputation as a premier destination for holistic well-being.
Duties & Responsibilities:
Strategic Leadership & Vision:
- Develop and execute a comprehensive strategic plan for the spa, aligning with the resort's overall vision and brand standards.
- Collaborate with other resort departments (e.g., F&B, Rooms, Sales & Marketing) to create integrated guest experiences and packages.
Operational Excellence:
- Oversee all day-to-day spa operations, including treatment rooms, wet areas, retail boutique, and reception.
Financial Performance & Revenue Generation:
- Develop and manage the annual spa budget, including revenue targets, expense control, and capital expenditures.
- Analyze financial performance, identify areas for improvement, and implement strategies to maximize profitability.
- Forecast demand and adjust staffing and inventory accordingly to optimize financial results.
Guest Experience & Brand Reputation:
- Ensure every guest receives a personalized, intuitive, and memorable spa experience.
- Actively solicit guest feedback and utilize it to continuously improve services and offerings.
- Maintain a pristine and tranquil spa environment that reflects the resort's luxury aesthetic.
- Represent the spa and resort at industry events, promoting the brand and networking with peers.
Job Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Holds or is willing to obtain an active Minnesota practitioner license.
- Minimum of seven to ten years of progressive leadership experience in a high-end luxury spa environment, with at least three to five years in a Director or Assistant Director role.
- Proven track record of driving revenue growth, managing budgets, and achieving financial targets in a spa setting.
- Extensive knowledge of spa treatments, therapies, wellness trends, and retail products.
- Exceptional leadership, communication, and interpersonal skills.
- Strong organizational and time management abilities with keen attention to detail.
- Proficiency in spa management software (e.g., SpaSoft, Mindbody, Book4Time) and Microsoft Office Suite.
- Demonstrated ability to inspire, motivate, and develop a diverse team.
- Passion for wellness, health, and delivering unparalleled guest experiences.
- Flexibility to work evenings, weekends, and holidays as required by the demands of a luxury resort operation.
- Ensure the highest standards of cleanliness, hygiene, and facility maintenance are consistently met.
- Develop, implement, and enforce standard operating procedures (SOPs) for all spa services and areas.
JOB ID: 169932
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Jim Childs