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Customer Success Manager
Join a rapidly growing e-commerce SaaS provider as a customer success manager supporting merchants as they maximize the value of an innovative software platform. This is an excellent opportunity for a tech-savvy, customer-focused professional eager to collaborate with cross-functional teams and contribute to a scaling organization shaping the future of online commerce.
Customer Success Manager Benefits & Compensation
- Competitive base salary (up to $100K)
- Opportunity for career growth alongside a scaling team
- Work closely with stakeholders across product, operations, and growth
- Collaborative, learning-focused culture
Customer Success Manager Requirements & Qualifications
- 1–3 years of experience in customer support or customer success, ideally within SaaS or e-commerce
- Strong written and verbal communication skills
- Demonstrated ability to learn complex software and explain it clearly to a non-technical audience
- Experience with CRM or customer success tools
Customer Success Manager Preferred Background & Skills
- Familiarity with e-commerce platforms such as Shopify or WooCommerce
- Technically curious and eager to learn in a growth environment
- Highly organized with strong time-management skills
- Customer-first mindset and a proactive approach
- Comfortable collaborating with teams across the company
Customer Success Manager Day-to-Day Responsibilities
- Serve as the main point of contact for customer inquiries via email, chat, and phone
- Support onboarding, including account setup, configuration, and basic product training
- Guide users on platform features, troubleshooting issues and escalating when necessary
- Monitor customer health metrics to proactively identify risks or opportunities
- Document customer feedback and trends to support product improvement
- Assist with renewals, subscriptions, and account-related questions
If you enjoy helping customers succeed, embracing new technology, and thrive in a collaborative SaaS environment, this is a great opportunity to grow your career.
JOB ID: 169786
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Emily Lauro