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We are hiring a Customer Service Supervisor to support campus dining operations and oversee the university Dining Plan at a designated location. This role offers the chance to be part of a collaborative, service-driven campus team known for its positive culture and commitment to operational excellence. The supervisor will manage daily front counter operations while delivering high-quality service to students, faculty, and staff, making a meaningful impact within the university community.
Position Details
This is a full-time, Monday–Friday role (40 hours per week), with occasional evenings or weekends as needed.
Customer Service Supervisor Benefits & Compensation
- Medical, dental, and vision insurance
- Competitive paid time off and holiday schedule
- Professional growth opportunities and internal advancement
- Supportive, inclusive workplace environment
Customer Service Supervisor Qualifications
- Background in customer service, administrative support, or front desk operations
- Strong communication skills with the ability to resolve issues efficiently
- Experience supervising, coaching, and training staff while ensuring adherence to procedures
- Flexibility to work occasional evenings or weekends
Customer Service Supervisor Preferred Experience
- Prior experience in a university or higher education setting
- Knowledge of ID card systems or campus access processes
- Comfort with administrative tools, record management, and software systems
Customer Service Supervisor Key Responsibilities
- Manage account requests, photo submissions, meal plan updates, and daily transaction reconciliation
- Deliver exceptional service to students, faculty, staff, and campus visitors
- Promote and sell meal plans and related accounts, supporting marketing initiatives
- Supervise front counter staff and ensure compliance with university policies
- Oversee inventory, supplies, document scanning, and card mailing processes
- Coordinate with campus departments on card production, billing, and access needs
- Act as the primary point of contact with Human Resources for faculty and staff card issuance and issue resolution
- Lead front counter operations in the Manager’s absence, including after-hours coverage when required
JOB ID: 169762
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Amber Gehringer