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Director of Front Office is needed for an upscale full-service Resort. This position will require an experienced and professional Front Office/ Rooms Director with Hotel Front office expertise.
Director of Front Office Responsibilities:
· Ensuring the operation of Guest Services, Bell Service, and Front Desk service in an attentive, friendly, efficient and courteous manner, providing all guests with quality service.
· Maximizing room revenue, ADR and Occupancy.
· Managing staff productivity, training and service standards.
· Lead, coach, discipline, and develop Rooms Division staff; oversee hiring, training, performance reviews, morale, communication, and succession planning.
· Oversee daily operations through department tours, public-area and guestroom inspections, monitoring oversold dates, and ensuring cleanliness, maintenance, and service quality.
· Manage financial responsibilities including labor control, expense monitoring, budgeting, forecasting, and monthly financial reviews to maximize profitability.
Director of Front Office Qualifications:
· Requires 6+ years of progressive hotel experience, or a 4‑year degree with 4+ years related experience, or a 2‑year degree with 5+ years’ experience, must have Hotel Front Office management experience.
· Must be proficient in MS Excel, MS Word, and Opera.
· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Director of Front Office Benefits:
· Competitive base salary with Bonus.
· Health Insurance, PTO, 401K
· Potential relocation assistance and Housing provided.
· Opportunity for growth
JOB ID: 169693
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Larry Chesner