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General Manager – Venue Food & Beverage Operations
Position Summary
The General Manager is responsible for the efficient, professional, and profitable operation of all food service operations at the assigned venue. This individual oversees all managerial, full-time, and part-time staff and ensures full compliance with all applicable labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing daily business operations, the General Manager actively seeks new sources of revenue both on and off the venue property.
Compensation
This role pays an annual salary of $130,000–$150,000 CAD and is bonus eligible.
Benefits for Full-Time Roles
- Health, Dental, and Vision Insurance
- Pension Matching
- Paid Time Off (vacation, sick days, and 11 holidays)
Responsibilities
- Ensure legal, efficient, professional, and profitable operation of the venue’s food and beverage services.
- Generate and review financial reports, including budgets, projections, revenue analysis, disbursements, capital investments, labor and product costs, wage control, and P&L statements.
- Serve as final decision-maker for equipment purchases and leases.
- Lead conflict resolution, mediation, arbitration, and labor negotiations when applicable.
- Create, review, and update policies and procedures as needed.
- Oversee scheduling, labor allocation, and staffing strategies.
- Analyze ticket sales to forecast staffing needs, target demographics, and point-of-sale requirements.
- Evaluate historical sales and purchasing data to identify trends and ensure accurate cost-of-goods management.
- Program and maintain point-of-sale systems to ensure accurate reporting and inventory tracking.
- Provide leadership to managers, set goals, and ensure accountability.
- Conduct regular inspections to maintain quality standards.
- Prepare and submit required reports on time and ensure departmental reporting compliance.
- Develop a strong management team and support their continuous improvement.
- Review and assist with menu development and marketing plans.
- Build positive relationships with event managers, suppliers, vendors, and the public.
Qualifications
- MA or MS preferred; BA or BS with a business-related major required.
- 5–7 years of management experience in high-volume food service, concessions, or a similar industry.
- Certification from a nationally recognized advanced food service sanitation program.
- Strong communication and interpersonal skills, fostering a positive work environment.
- Ability to make sound operational decisions quickly and under pressure.
- Proficiency in English (spoken and written).
- Working knowledge of Microsoft Office, POS systems, and timekeeping software.
- Ability to perform in a team-oriented, fast-paced, event-driven environment.
- Comprehensive knowledge of concession and premium service operations.
- Valid Food Handler certificate and Alcohol Service Permit where required.
- Thorough knowledge of sanitation requirements, food preparation guidelines, alcohol service policies, and safety standards.
- Strong math skills, including basic and complex calculations.
- High standards of integrity, professionalism, ethics, and confidentiality.
- Ability to work independently with minimal supervision.
- Experience in a fast-paced, high-volume stadium, arena, or ballpark environment required.
- Accounting coursework or minor preferred.
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 168808
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Nicole Day