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Commercial Lines Account Manager – Northshore, MA
Join a respected insurance organization with a culture of kindness, strong accountability, and low turnover. This is an excellent opportunity to make an impact and grow your career within a collaborative, supportive team focused on delivering outstanding client service.
Commercial Lines Account Manager Benefits & Compensation
- Competitive base salary, with flexibility for the right experience
- 50% individual health coverage
- 3.5% 401(k) match (with employee contribution)
- Paid time off (PTO)
- Supportive and inclusive work culture
- Licensure reimbursement and incentives
- Full-time, Monday–Friday schedule (9:00 am–5:00 pm), in-office
- Potential for hybrid work schedule after onboarding
Commercial Lines Account Manager Requirements & Qualifications
- Minimum 3 years of insurance industry experience (5+ years preferred)
- Proven experience servicing personal and/or commercial insurance accounts
- Familiarity with agency workflows and carrier communications
- Experience using AMS360 software strongly preferred
- Strong organizational skills and attention to detail
- Professional verbal and written communication skills
- Insurance license not required at hire—licensure is encouraged, reimbursed, and incentivized
- Bilingual (Spanish strongly preferred)
Commercial Lines Account Manager Day-to-Day Responsibilities
- Service and manage an assigned book of small to mid-market commercial insurance accounts
- Act as the main point of contact for client inquiries, endorsements, policy changes, and coverage questions
- Process policy changes, certificates, audits, cancellations, and reinstatements
- Review policy documents for accuracy, coverage consistency, and compliance
- Coordinate closely with internal support staff for back-office processing
- Communicate with insurance carriers to address policy issues and fulfill service requests
- Support renewal cycles with client outreach, coverage reviews, and documentation follow-up
- Maintain accurate and detailed client records in AMS360
- Ensure a responsive, professional experience aligned with service standards
- Collaborate with team members to maintain smooth and accountable workflows
This is a growth-driven opportunity for candidates eager to advance within an organization that values its people, their development, and the quality of service provided to clients.
JOB ID: 169258
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Tyler Spencer