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General Manager – Spa
Join a nationally recognized spa brand with thriving local locations. We’re seeking a dynamic, personable, and service-driven General Manager to lead a high-performing team, deliver an exceptional guest experience, and drive membership and retail growth. If you’re an inspiring leader who thrives in a fast-paced wellness environment, we want to meet you.
Key Qualifications
- 3+ years of management experience; spa, salon, fitness, or hospitality background preferred
- 3+ years of sales experience with proven results (membership and retail sales a plus)
- Goal-oriented leader with strong coaching, motivation, and accountability skills
- Excellent communication skills (verbal, written, and client-facing)
- Calm under pressure with strong organizational and multitasking abilities
- Strong problem-solving and conflict-resolution skills
- Tech-savvy; knowledge of Zenoti or other booking/retail systems is a plus
- Ability to work evenings, weekends, and holidays.
Core Responsibilities
- Lead and develop Massage Therapists, Estheticians, Leads, and Sales Associates
- Deliver exceptional guest service and resolve customer service challenges
- Manage day-to-day spa operations, scheduling, inventory, and supply ordering
- Drive membership, retail, and gift card sales through team motivation and coaching
- Oversee staff recruiting, hiring, onboarding, training, and performance reviews
- Manage appointment book optimization to maximize revenue and therapist productivity
- Ensure spa cleanliness, organization, and brand-standard compliance
- Maintain accurate data entry, employee documentation, and administrative reporting
- Support marketing efforts, including promotions, social media, and community outreach (4 events per year)
What We Offer
- Competitive salary + bonus potential
- Medical, dental, and vision insurance
- 401(k) with up to a 4% employer match
- Employee discounts on services and retail
- Flexible scheduling
- Annual team appreciation events and outings
Ready to Lead a High-Performing Wellness Team?
If you're a motivated leader who loves developing people and delivering unforgettable guest experiences, we’d love to hear from you. Apply today and help us continue raising the standard in spa excellence.
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 168448
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Aimee Krisfalusi