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A luxury resort destination seeking a transformative Vice President of Operations. This executive leadership role will directly shape the standards, performance, and culture across a multi-property luxury operation known for delivering some of the highest service levels in the country.
Vice President of Operations – Benefits & Compensation
- Competitive executive-level base salary (commensurate with experience)
- Annual performance-based bonus opportunity
- Comprehensive relocation package
- Full benefits including medical, dental, vision, life, and disability coverage
- 401(k) with company match
- Executive-level PTO and holiday schedule
- Resort-wide perks including golf, spa, wellness, dining, and retail discounts
- Professional development, industry conferences, and luxury training programs
- On-property housing options available during transition (if needed)
Vice President of Operations – Requirements & Qualifications
- 10+ years of progressive leadership experience in luxury hospitality, including oversight of at least 3 properties and 300+ rooms
- Experience in a Forbes-rated, Five-Star, or Five-Diamond environment strongly preferred
- Proven success leading complex, multi-unit operations with luxury guest service standards
- Demonstrated experience managing front office, housekeeping, F&B, spa, recreation, guest experience, and specialty operations
- Strong financial acumen, including budgeting, P&L management, forecasting, and labor controls
- Track record of building, developing, and coaching high-performing leaders
- Exceptional communication, executive presence, and guest-relations abilities
- Ability to excel in a hands-on, highly involved operational environment
- Bachelor’s degree required; Master’s degree or advanced credentials preferred
- Comfortable relocating to a remote luxury resort destination
Vice President of Operations – Preferred Background & Skills
- Experience in independently owned ultra-luxury resorts or lifestyle hospitality brands
- Prior leadership in high-touch environments such as large estates, boutique luxury hotels, destination resorts, casinos, or mixed-use hospitality portfolios
- Strong background in Forbes training, luxury standards development, or service culture transformation
- Expertise in large-scale renovations, new property openings, or multimillion-dollar capital projects
- Familiarity with advanced hospitality systems: PMS, RMS, labor forecasting tools, and luxury service technology
- Creative and innovative mindset with ability to elevate traditional guest offerings
- Ability to thrive in a dynamic, evolving environment with exceptionally high service expectations
Vice President of Operations – Day-to-Day Responsibilities
- Lead daily executive oversight across multiple hotels, specialty venues, and luxury guest environments
- Serve as a highly visible presence on property, engaging directly with VIPs, UHNW guests, and high-profile clientele
- Drive Forbes-level service execution through coaching, standards enforcement, and cross-department alignment
- Oversee operational preparedness for large-scale events, peak seasons, VIP arrivals, and property-wide activations
- Direct strategic staffing plans, talent development, and succession pipelines for all operational departments
- Implement performance dashboards, service audits, and property-wide quality assurance programs
- Partner with ownership, finance, sales, and marketing on annual planning and revenue optimization
- Identify operational enhancements, technology upgrades, and guest-experience innovations
- Lead risk management, safety, compliance, and regulatory readiness across all properties
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 168399
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Lisa Holy