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Join one of New York City’s most respected Michelin-starred restaurants as our next Guest Relations Manager, overseeing the full guest experience from reservation to departure. This is an exceptional opportunity for a polished, hospitality-driven leader who understands the nuance, grace, and precision of world-class fine dining.
About the Role
As a key member of our leadership team, the Guest Relations Manager will oversee and develop a team of 12+ guest relations and reservations professionals. You will ensure that every guest receives a warm, seamless, and personalized experience — whether they’re booking weeks out or being welcomed on the dining room floor.
This is a hands-on, guest-facing position requiring a confident presence, impeccable communication, and an intuitive understanding of high-touch service.
Key Responsibilities
- Lead, manage, and mentor the Guest Relations & Reservations teams (approx. 12 team members).
- Oversee all guest communication touchpoints, including reservations, confirmations, special requests, and VIP management.
- Work the dining room floor during service to ensure exceptional guest experiences and smooth coordination with FOH and BOH.
- Maintain and elevate hospitality standards in alignment with Michelin-star service expectations.
- Review and analyze booking patterns, guest feedback, and operational systems to optimize flow and experience.
- Coordinate closely with the General Manager, Chef, and FOH leaders to anticipate guest needs and personalize service.
- Manage VIP and high-profile clientele with discretion, warmth, and professionalism.
- Develop training programs to elevate team performance, communication, and hospitality finesse.
Qualifications
- 3–5+ years of leadership experience in fine dining, luxury hospitality, or Michelin-starred environments.
- Proven ability to lead and inspire guest-facing teams.
- Highly polished communication skills — warm, clear, and professional.
- Genuine passion for hospitality, people, and creating unforgettable experiences.
- Strong understanding of reservation systems (Resy, SevenRooms, OpenTable, etc.).
- Composed under pressure, solution-oriented, and naturally gracious.
- Ability to work evenings, weekends, and holidays as required in fine dining.
What We Offer
- Competitive salary commensurate with experience
- Comprehensive benefits package
- Dining and hospitality perks
- Opportunities for growth within a prestigious, award-winning restaurant group
- A supportive, professional, and elevated work environment
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 168394
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Francesca Brajuha