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Join a steady, reputable home-services team where you’ll be the friendly first point of contact for customers and keep the daily operation running smoothly.
Customer Service Representative Benefits and Compensation
· Full-time annualized pay $49,920 to $54,080 ($24 to $26/hr)
· Quarterly bonus potential
· Paid time off and holidays
· Health benefits
· Supportive, family-oriented workplace
Customer Service Representative Requirements and Qualifications
· Customer service experience
· Strong communication and a warm phone presence
· Organized, accurate, and able to juggle multiple tasks
· Comfortable with computers and scheduling software
Key responsibilities include:
Ø Answering and routing calls
Ø Scheduling service, installs, and follow-up visits
Ø Dispatching techs and tracking parts
Ø Maintaining records, processing payments, and general office support
Ø Sending reminders and following up after service
Customer Service Representative Preferred Background and Skills
· Home-services or HVAC office experience
· Dispatch or field-service coordination
· Ability to recommend maintenance plans
· Calm, problem-solving mindset
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 167974
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Rogers Hornsby