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Director of Operations – Luxury Multi-Concept Hospitality Group
A distinguished international hospitality group known for its award-winning restaurants and elevated dining experiences is seeking an accomplished Director of Operations to oversee multiple high-volume venues. This is a rare opportunity to join a world-class organization that combines innovation, precision, and genuine hospitality at the highest level.
Overview
The Director of Operations will provide strategic leadership across multiple restaurant concepts, ensuring seamless execution, operational excellence, and a consistently exceptional guest experience. This role requires a highly skilled, hands-on leader capable of guiding a team of seasoned managers while collaborating cross-functionally to achieve ambitious financial and service goals.
The ideal candidate will have a proven record of success managing complex, multi-unit operations with significant revenue volume, a deep understanding of luxury service standards, and the ability to foster a culture of excellence across all departments. This position also requires the ability to travel nationally to support openings, site visits, and operational initiatives across various markets.
Key Responsibilities
- Lead and support multiple restaurant concepts from pre-opening through ongoing operations
- Oversee general managers, sales directors, and department heads to ensure each venue meets brand, financial, and service standards
- Drive concept inspiration, team engagement, and profitability across all venues
- Collaborate with culinary and beverage leaders to deliver an exceptional, world-class food and beverage program
- Develop and execute strategic initiatives that align with company goals
- Maintain member and guest satisfaction at the highest level through attention to detail and personalized service
- Oversee P&L management, forecasting, and budget control
- Partner with marketing and PR teams to increase brand visibility and community engagement
- Lead management meetings and performance reviews with a focus on accountability, development, and operational efficiency
- Ensure compliance with health, labor, and safety regulations
- Travel nationally as needed to oversee operations, support new openings, and ensure brand consistency across markets
Leadership Attributes
- Inspiring, hands-on leadership style with the ability to develop and retain top talent
- Deep understanding of fine dining and luxury service environments
- Strategic thinker with strong financial and business acumen
- Skilled communicator with the ability to manage complex stakeholder relationships
- Adept at balancing creativity, profitability, and operational discipline
Qualifications
- Minimum 3 years of experience as a Director of Operations or equivalent senior-level role in multi-unit, high-end restaurant management
- Forbes Service Standards training required
- ·Michelin Restaurant experience required
- Proven experience overseeing combined annual revenues of $20M+
- Strong knowledge of FP&A, budgeting, and cost controls
- Proficiency with hospitality management systems (Microsoft, Adobe, Resy, Upserve, TripleSeat, etc.)
- Bachelor’s degree in Hospitality, Business, or related field preferred
- Michelin or Forbes-rated property experience required
- Advanced food and beverage expertise with the ability to mentor senior leaders
- Training in Six Sigma or similar continuous improvement methodologies is a plus
- Bilingual skills a plus but not required
- Ability and willingness to travel nationally as business needs dictate
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 167467
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Robert Goebel