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Director of Front Office
Join a world-class resort team and lead the Front Office in delivering exceptional guest experiences. This is an opportunity to make an impact in a luxury hospitality environment while working in a dynamic and rewarding setting.
Director of Front Office Benefits and Compensation:
• Competitive base salary with performance-based incentives
• Low-cost Medical, Dental, and Vision plans
• Paid Life Insurance, Short- and Long-Term Disability
• Paid Time Off (PTO) and Holidays
• 401(k) with 100% company match up to 4%
• Commuter and company-paid toll programs
• Daily meal program provided
• Flexible scheduling including evenings, weekends, and holidays
Director of Front Office Requirements & Qualifications:
• Minimum 5 years in a hotel Front Office leadership role, preferably in a resort or luxury property
• 3+ years’ experience managing a team, including hiring, coaching, and scheduling
• Strong knowledge of guest check-in/check-out, billing, and financial reconciliation processes
• Proven ability to resolve guest issues, oversee VIP stays, and drive service recovery initiatives
• Hands-on experience with forecasting, budgeting, labor optimization, and departmental P&L management
Director of Front Office Preferred Background & Skills:
• Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and Medallia systems
• Bilingual skills (Spanish or Creole) and strong cultural fit with values of authenticity, teamwork, and humility
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 166031
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Mitch Marron