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The Director of Outpatient Services provides leadership and oversight for Partial Hospitalization Programs (PHPs), ensuring the delivery of high-quality, recovery-oriented behavioral health care. This role manages day-to-day operations, clinical and administrative staff, program compliance, quality improvement, and external partnerships across multiple sites.
Key Responsibilities
- Lead and manage all PHP operations across designated locations.
- Recruit, supervise, and support clinical and administrative staff, including graduate interns.
- Oversee interdisciplinary care teams to ensure integrated, patient-centered treatment.
- Ensure compliance with state, federal, and accreditation requirements (DMH, Joint Commission, CMS, managed care).
- Monitor billing practices and ensure fiscal accountability.
- Develop and maintain referral relationships with hospitals, schools, and community agencies.
- Drive program growth and quality improvement initiatives.
Qualifications
- Graduate degree in human services (MSW, MA, MS, PhD, EdD, or equivalent).
- Independent Massachusetts clinical licensure (LICSW preferred; LMHC acceptable).
- Minimum 5 years of progressive behavioral health leadership experience, with at least 3 years in PHP/IOP program management.
- Strong knowledge of regulatory and payer requirements.
- Demonstrated leadership, organizational, and communication skills.
- Commitment to trauma-informed, patient-centered care.
Preferred
- Experience in co-occurring mental health and substance use treatment.
- Familiarity with EHR systems and clinical documentation.
- Background in program development and expansion.
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 164663
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Kristan Caceres