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Lead the operations of a high-energy, guest-focused indoor skydiving facility. As General Manager, you will drive local engagement, lead team performance, and ensure world-class safety and service standards.
General Manager – Benefits & Compensation
- Base salary + quarterly bonus potential based on performance
- Comprehensive health benefits (medical, dental, vision, supplemental plans)
- Paid Time Off (PTO), company holidays, and paid parental leave
- 401(k) retirement program
- Tuition reimbursement and professional development support
- Free experiences for you and your family, plus discounts on merchandise
- Private wellness coaching and Employee Assistance Programs (legal, financial, counseling)
- Referral bonus program for team member recommendations
General Manager – Responsibilities & Qualifications
Business Growth & Community Engagement
- Act with an owner’s mindset to grow the business and team
- Own and implement local B2B and community marketing efforts (20% outside sales)
- Build partnerships with schools, hotels, event planners, and corporate clients
- Drive group bookings, STEM programs, memberships, and repeat business
- Develop and lead social media and outreach strategies
- Train and model exceptional guest service and sales conversion skills
- Analyze P&L and KPIs to drive profitability and address business gaps
- Champion continuous improvement and efficiency across operations
Leadership & Team Development
- Lead, inspire, and manage a diverse team (Ops Manager, Instructors, CSRs, STEM Educators)
- Recruit, hire, train, coach, and performance-manage all staff
- Collaborate closely with Ops and Training leads to meet goals across safety, EBITDA, NPS, and team retention
Safety & Operational Excellence
- Enforce and model all safety protocols and emergency procedures
- Conduct regular safety audits and drive proactive risk mitigation
- Ensure staff are trained, certified, and consistently executing safety-first practices
- Address incidents swiftly and maintain rigorous compliance with all company standards
General Manager – Preferred Experience & Education
- 3–5 years in a General Manager role with direct P&L responsibility
- Proven success in customer experience, revenue generation, and staff development
- Track record of improving operational processes and delivering financial results
- Experience in community marketing and local business outreach
- Strong problem-solving and decision-making skills in a dynamic environment
- Bachelor’s degree from an accredited university preferred
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 162403
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Richard Van Oordt