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We’re a fast-growing, values-driven café brand that’s redefining what everyday food service can be. With locations in vibrant neighborhoods across major cities, we focus on meaningful moments, consistent quality, and community-driven service. Our mission is simple: deliver excellent coffee and culinary experiences while fostering a positive, people-first culture.
The Role
The Store Operations Leader plays a pivotal role in driving daily success at one of our flagship café locations. This position combines hands-on leadership with strategic oversight to create a welcoming and efficient environment for both guests and team members. As a Store Leader, you’ll be responsible for maintaining top-tier standards in customer service, operational precision, product delivery, and team growth.
Key Responsibilities
- Build and nurture a motivated, inclusive, and high-performing team
- Lead by example, setting a strong tone of professionalism, kindness, and accountability
- Train and mentor team members, ensuring continuous development at all levels
- Manage team scheduling, timekeeping, and payroll coordination
- Collaborate on hiring decisions and guide onboarding for new team members
- Ensure every guest has a consistently outstanding experience
- Address customer concerns with empathy and professionalism
- Encourage and model hospitality that goes beyond the transaction
- Gather and act on customer feedback to refine service delivery
- Maintain health, safety, and cleanliness standards to meet all local and internal requirements
- Monitor and manage inventory, vendor orders, and supply chain flow
- Handle cash management, compliance audits, and back-of-house reporting
- Ensure beverage and food items meet brand standards for taste, presentation, and consistency
- Train team members on product knowledge and preparation techniques
- Monitor waste, manage portioning, and minimize operational losses
Who You Are
- 3–5 years of leadership experience in hospitality, retail, or food & beverage
- Proven ability to lead and develop diverse teams
- Skilled in operations management, scheduling, and inventory systems
- Strong communicator and confident decision-maker
- Energized by fast-paced environments and shifting priorities
- Passionate about creating memorable experiences and serving others
- Experience working in specialty coffee or café environments
- Familiarity with POS systems and labor management tools
- Knowledge of food safety standards and regulatory compliance
What We Offer
- Competitive salary ($65,000–$75,000 depending on location & experience)
- Quarterly performance bonuses
- 3 weeks Paid time off and sick leave
- Medical, dental, and vision benefits
- Ongoing professional development opportunities
- A dynamic, supportive work environment where your voice matters
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 160118
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Joey Paravati